Terms & Conditions

TERMS OF SERVICE

Last Updated: 30 June 2026

  1. ABOUT THESE TERMS

1.1 These Terms of Service (“Terms”) govern all services provided by QubeSys (“Company,” “we,” “us”) to you (“Customer,” “you”), including website design and development, graphic design, branding, SEO, PPC advertising, social media management, website hosting, photography, video production, and IT services.

1.2 By placing an order or engaging our services, you agree to these Terms. These Terms prevail over any conflicting terms you may present.

1.3 We may update these Terms from time to time. Material changes will be communicated to you in writing at least 30 days before they take effect, in accordance with UAE consumer protection requirements.

  1. ORDERS AND QUOTATIONS

2.1 Quotations are valid for 30 days from issuance unless withdrawn earlier. No contract exists until we accept your order in writing.

2.2 You are responsible for ensuring that your order, specifications, and all materials you provide to us are complete and accurate.

2.3 Orders may not be cancelled, varied, or deferred without our written consent. If we agree to changes, you shall compensate us for any costs, losses, or expenses incurred as a result.

  1. SERVICES

General

3.1 We will perform all services with reasonable skill and care in accordance with the agreed specifications.

3.2 Timescales provided are estimates only. We will use reasonable efforts to meet them but shall not be liable for delays beyond our reasonable control.

3.3 You must provide all required content, materials, access credentials, and approvals promptly. Failure to do so may result in delays or additional charges for which you are responsible.

Website Design & Development

3.4 You must supply website content (text and images) within 14 days of project commencement, unless otherwise agreed. If you fail to provide sufficient content, we may use placeholder content, at which point the website will be considered complete and invoiced.

3.5 Completed designs will be uploaded to a test domain for your review. You will have 7 days to review and notify us of required corrections. We will make agreed amendments within 14 days. After a further 7-day review period, the design is deemed accepted. Any changes after acceptance are chargeable.

3.6 The website will not be launched until final payment is received.

SEO Services

3.7 Search engine rankings depend on third-party algorithms outside our control. We do not guarantee specific rankings, traffic levels, or sales results.

3.8 You must provide us with full access to your website to perform SEO work. If you alter or reverse our changes without notifying us, additional charges may apply.

PPC Advertising

3.9 You agree to pay the advertising platform (e.g. Google) for click costs, plus our monthly management fees. We do not guarantee click volumes or conversion rates.

3.10 Either party may terminate PPC services with 30 days’ written notice. Upon termination, you must remove any tracking codes we installed on your website.

Social Media Management

3.11 Either party may terminate social media services with 30 days’ written notice. Upon termination, you must remove any tracking codes from your website and social media accounts.

Hosting

3.12 We will use reasonable efforts to maintain server uptime and resolve interruptions promptly, but we do not guarantee uninterrupted service. We are not liable for downtime caused by third-party infrastructure, power supply, or telecommunications failures.

3.13 You must not use hosted services for any unlawful purpose, including but not limited to: copyright or trademark infringement, distribution of offensive or illegal content, spamming, hacking, or any activity that violates UAE law, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

3.14 If we reasonably believe your usage violates these Terms or applicable law, we may suspend or terminate service immediately.

Photography & Video

3.15 Equipment and scheduling are at our discretion. We may reschedule due to adverse weather or unsafe conditions.

3.16 If you cancel or delay production, all agreed charges remain payable. At least 14 days’ written notice is required to change a production date without incurring additional costs.

3.17 You are responsible for obtaining all necessary permissions, releases, and copyright clearances for materials you provide.

  1. PRICING AND PAYMENT

4.1 Prices are as stated in our written quotation or order acceptance. All prices are exclusive of VAT (where applicable), which will be charged at the prevailing rate.

4.2 Unless otherwise agreed, payment terms are:
(a) A non-refundable deposit of 50% before work commences; and
(b) The remaining 50% upon completion or acceptance.

4.3 Payment is due within 30 days of invoice date. Late payments will incur interest at the rate of 5% per annum above the Central Bank of the UAE base rate, calculated daily until payment is received in full, in accordance with applicable UAE commercial law.

4.4 If you fail to pay on time, we may suspend services, cancel any agreed discounts, and recover all collection costs from you.

  1. INTELLECTUAL PROPERTY

5.1 Unless we agree otherwise in writing, all intellectual property rights in deliverables created by us (including designs, code, graphics, and content) remain our property.

5.2 Upon receipt of full payment, we grant you a non-exclusive, non-transferable licence to use the deliverables for their intended purpose. You may not modify, resell, or redistribute them without our written consent.

5.3 You retain ownership of all materials you provide to us. By providing them, you confirm that you hold the necessary rights and licences, and you indemnify us against any claims arising from your materials infringing third-party intellectual property rights.

5.4 We reserve the right to feature completed work in our portfolio and promotional materials.

  1. CONFIDENTIALITY

6.1 Each party will keep the other’s confidential information strictly confidential and will not disclose it to third parties without prior written consent, except where required by law or regulation.

6.2 This obligation does not apply to information that is already public, already known to the receiving party, or independently developed without reference to confidential information.

  1. DATA PROTECTION AND PRIVACY

7.1 Both parties shall comply with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), its executive regulations, and all applicable UAE data protection laws.

7.2 Where we process personal data on your behalf in the course of providing services, we act as a data processor. We will:
(a) Process personal data only in accordance with your documented instructions and the agreed scope of services;
(b) Implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or breach;
(c) Notify you without undue delay upon becoming aware of any personal data breach;
(d) Not transfer personal data outside the UAE without your prior written consent and adequate safeguards as required by the PDPL.

7.3 You are responsible for ensuring that you have a lawful basis for sharing any personal data with us and that data subjects have been informed of the processing in accordance with the PDPL.

7.4 You acknowledge that individuals whose personal data is processed have rights under the PDPL, including the rights to access, rectify, erase, restrict processing of, and port their data. We will assist you in responding to data subject requests where the data is in our custody.

  1. LIABILITY

8.1 We will perform services with reasonable skill and care. Any deficiency must be reported to us in writing within 14 days of completion. If valid, our liability is limited to re-performing the deficient services at no additional cost.

8.2 Our total liability arising from or in connection with any contract shall not exceed the total fees paid by you under that contract.

8.3 We shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of business, loss of data, or loss of goodwill.

8.4 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be lawfully excluded under UAE law.

8.5 You shall indemnify us against all claims, losses, costs, and expenses arising from: (a) your breach of these Terms; (b) your instructions or materials; or (c) any third-party claims resulting from the services performed in accordance with your specifications.

  1. FORCE MAJEURE

Neither party shall be liable for failure or delay in performing obligations due to circumstances beyond its reasonable control, including but not limited to: acts of God, government action, war, terrorism, civil unrest, epidemics, pandemics, fire, flood, natural disasters, strikes, supply chain disruptions, cyberattacks, or failure of third-party infrastructure. The affected party must notify the other promptly and use reasonable efforts to mitigate the impact.

  1. TERMINATION

10.1 Either party may terminate the contract by giving 30 days’ written notice.

10.2 Either party may terminate immediately by written notice if:
(a) The other party fails to pay any amount due within 14 days of written demand;
(b) The other party commits a material breach and fails to remedy it within 30 days of written notice;
(c) The other party becomes insolvent, enters bankruptcy proceedings, or is subject to any analogous procedure under UAE Federal Decree-Law No. 9 of 2016 on Bankruptcy (as amended).

10.3 On termination, you must pay for all services performed up to the date of termination. Rights and obligations that by their nature survive termination (including confidentiality, data protection, intellectual property, and liability) shall continue in effect.

  1. DISPUTE RESOLUTION

11.1 The parties shall first attempt to resolve any dispute arising from or in connection with these Terms through good-faith negotiation for a period of 30 days.

11.2 If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its rules. The arbitration shall be conducted in English, the seat of arbitration shall be Dubai, UAE, and the tribunal shall consist of a sole arbitrator.

11.3 Nothing in this clause prevents either party from seeking urgent interim relief from the competent UAE courts.

  1. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, including but not limited to Federal Decree-Law No. 25 of 2025 on Civil Transactions, Federal Decree-Law No. 50 of 2022 on Commercial Transactions, and all other applicable federal and local laws of the UAE.

  1. GENERAL

13.1 These Terms constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings.

13.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Our failure to enforce any right under these Terms does not constitute a waiver of that right.

13.4 Notices must be in writing and delivered to the other party’s registered address or email address on record.

13.5 We may subcontract any part of the services without prior consent, provided we remain responsible for the performance of our obligations.

13.6 No third party has any right to enforce any term of these Terms, in accordance with the principle of privity of contract under UAE law.